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Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping & Delivery time and charges are subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (IST). Orders placed late on Friday or on Saturday & Sunday will not be processed until Monday. Additional charges may accrue on Priority and if multiple attempts are made for delivery.

    Shipping addresses in some regions may incur an additional charge for standard Shipping & Delivery. Orders will arrive in 7 to 9 business days when ordered before 12:00 noon (IST).

     StandardPriority**Cash on Delivery**
      Package arrives 7 to 10 business days after processing if ordered by 12:00 noon (IST). Package arrives 3 to 5 business days after processing if ordered by 12:00 noon (IST). Package arrives 5 to 8 business days after processing if ordered by 12:00 noon (IST).
    Total *
    Up to 500 Gms
    Rs. 70 Rs. 100 + Rs. 70
    For every additional 500 Gms
    + Rs. 50 + Rs. 80 + Rs. 0

    *before tax and additional charges

    ** Priority and Cash on Delivery services are available on request and on select products/regions

  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. We will gladly accept your timely return of defective or broken merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 10 days of receipt of merchandise.

    GIFTS
    Gifts can not be returned. In case, you do not want to keep the gift, you can always give it to someone in need.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    OTHER ITEMS
    All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.

    Please read our Terms and Conditions carefully before completing your purchase.

    Acceptance
    The terms and conditions set out below, together with the general Terms and Conditions of Use of your GauKranti.org are the terms of purchase that apply to your online purchases of products from GauKranti.org through this Site. Please read the Terms & Conditions carefully before purchasing a product from GauKranti.org through this Site. By making a purchase, you are confirming that you have read the Terms of Purchase and that you agree to be bound by the Terms of Purchase. The Terms of Purchase are subject to change without notice; therefore you should always read the Terms of Purchase before making a purchase. In the event of any conflict or inconsistency between the Terms of Purchase and any terms, rules, policies or guidelines posted elsewhere in connection with any products or services purchased online on this Site, the Terms of Purchase shall be the governing terms.
    Purchase of Products
    The products offered by GauKranti.org are available for purchase by you, subject to availability. You agree to provide us with all information, including Payment information, required to complete the transaction of paying for your Products. All orders will be processed subject to availability only. We are not liable for any items that have been discontinued by our vendors. In the eventuality that an item has been discontinued, the customer shall receive a complete reimbursement of the amount charged. Any items that are sold under the “Specials” campaign will continue only until supplies last. The “Specials” campaign does not run indefinitely and any order placed after the supplies are exhausted cannot be processed against future availability of supplies.
    Terms of Payment
    Payments may be made using a internet banking (online transfer). In case of payments made using a internet banking you authorize us to charge purchases and ongoing charges to your account that you provide when you purchase any products. The bank account holder/user must be the same person as the name printed on account,. All frauds may be pursued and enforced to the fullest extent punishable by law.
    Prices
    All prices listed on the Site are quoted without shipping & handling charges. The shipping and handling charges are separate and will be mentioned while making the purchase. Prices and specifications are subject to change without notice; therefore you should always check prices before making a purchase.
    Wholesaler
    For the who wants purchase for retail sale, they will get discounts on this price, The have to purchase Minimum Rs. 5,000 worth of products.
    Taxes
    Unless otherwise stated herein, the prices listed on the Site do not include customs duties or sales, use, excise, or other similar taxes. You may be required to pay, in addition to the prices quoted, the amount of any present or future customs duties or sales, use, excise or other similar tax applicable to the merchandise covered by this Agreement.
    Back Orders
    If GauKranti.org is unable to immediately fill your entire order, the balance of the shipment will be placed on back order. Products in stock will be sent immediately unless you otherwise specify. If you wish to cancel a back order, you must do so prior to shipping, as all pending back orders will be automatically shipped upon their availability.
    Shipping
    Once your order has been placed with us, you will be given a confirmation via e-mail. Once your order has been shipped, you will be provided with the carrier’s tracking number so that you may track your order during shipping. If there is a problem with your order, we will contact you via e-mail. All deliveries are subject to the policies and procedures of GauKranti.org, which policies and procedures are subject to change without prior written notice. Any estimated delivery date provided is approximate only, and GauKranti.org shall not be liable for or held in breach due to any delivery made before or after the estimated delivery date. Please note that GauKranti.org will assume that you have received each e-mail, unless and until you notify GauKranti.org to the contrary.
    Inspection and Acceptance
    If we ship in error the incorrect product, please contact GauKranti.org within 72 hours of receiving the incorrect product to arrange for pickup and re-shipment of the correct product, at no charge to you.
    Damage Claims
    All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Any damage is the responsibility of the carrier, not GauKranti.org. Therefore, you must make all damage claims to the carrier.

    In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. If the damage is apparent upon receipt, you must accept the products and note the damage and irregularities (such as crushed, torn or broken packing) on the freight bill and have the driver sign it as verification.
    Manufacturing Defects ( Faulty products)
    Our Packing team checks all the products before delivering. So the chances of a faulty product creeping in are very less. However in case of a product with manufacturing defect you need to take the following steps.

    If damage is not readily apparent at the time of arrival (where the box is intact but the merchandise inside is damaged), then you must report such damage to the carrier within one (1) Business Day after receipt of shipment. After inspecting the damaged products, the carrier will determine what course of action to take. We are ready to replace the product for no extra cost in case of manufacturing defects. Please send us a detailed description regarding the damage at sales@gaukranti.com
    GauKranti.org, under no circumstances, shall be liable for products damaged in shipment or for subsequent settlement of the claim with the carrier.
    In case of any warranties provided on the product, the warranty policy will be applicable.
    Indemnification
    You shall defend, indemnify and hold harmless each of GauKranti.org, its affiliates, and each of their officers, directors, employees and agents from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, alleged to have resulted, or resulting from your use of your online purchases of products from GauKranti.org, or for any breach of these Terms of Purchase.

    Choice of law & Arbitration
    The law of India shall be the supreme governing law in case of any confusions and conflicts. The International IT and Internet laws are followed by us.

    Any and all claims, disputes or controversies (whether in contract or tort, pursuant to statute or regulation, or otherwise and whether pre-existing, present or future) arising out of a product purchased through this Site or from these Terms of Purchase, or oral or written statements, advertisements or promotions relating to these Terms of Purchase or to such a product; or the relationships which result from these Terms of Purchase (including relationships with third parties who are not signatories to this agreement) (each, a “Claim”), will be referred to and finally settled in the Rajkot High Court, governed by Indian law as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and is independent of either party. If you have a Claim you should give notice to arbitrate to us at the address found under the GauKranti.org contact information at the end of these Terms of Purchase. If we have a Claim we will give you notice to arbitrate at your address. You hereby waive any right you may have to commence or participate in any class action against GauKranti.org related to any Claim and, where applicable, you hereby agree to opt out of any class proceeding against us otherwise commenced.
    Notwithstanding the foregoing, in respect of any matter relating to the enforcement of intellectual property rights and protection of confidential information, each party may pursue remedies, including injunctive or other equitable relief, through the courts, in which circumstance the parties hereby agree to submit to the jurisdiction of the courts of Rajkot and to waive any objections based upon venue in any such action, suit or proceeding.
    General
    The Terms of Purchase constitute part of the agreement between GauKranti.org and you with respect to the subject matter hereof, and supersede all communications, representations or agreements, either oral or written, between GauKranti.org or its affiliates and you with respect to this subject matter. If for any reason a court of competent jurisdiction finds any provision of the Terms of Purchase or portion thereof to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the Terms of Purchase, and the remainder of the Terms of Purchase shall continue in full force and effect. No waiver of any provision herein shall be valid unless in writing and signed by an authorized representative of both you and GauKranti.org. GauKranti.org failure to insist upon or enforce strict performance of any provision of the Terms of Purchase or any right shall not be construed as a waiver of any such provision or right. No changes to the Terms of Purchase shall be made except by a revised posting on this page. Any and all references in the Terms of Purchase to GauKranti.org and its affiliates shall, where the context so permits, include GauKranti.org parent companies, sister companies, and their respective subsidiaries, affiliates, directors, officers, employees, contractors and agents. The headings contained herein are for convenience only and shall have no legal or interpretive effect. Additional terms and conditions may apply when you use other services, affiliate services, third party content or third party software on or through a link provided on the Site. GauKranti.org may assign its rights and duties under these Terms of Purchase to any party at any time without notice to you. You may not assign your rights and duties under these Terms of Purchase to any party at any time. The terms and conditions herein shall survive the completion of performance, cancellation or termination of these Terms of Purchase.
    Questions on Terms of Purchase
    Should you have any questions regarding the Terms of Purchase, please send us a mail at sales@gaukranti.com or use the Contact Us page. We welcome your questions and suggestions regarding the Terms of Purchase.
    GauKranti.org Return Policy
    There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, contact us.

    * sales@gaukranti.com and we will get back to you.
    Conditions for return:
    Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

    Products/Items should be UNUSED.
    Products should be returned in their original packaging along with the original price tags, labels and invoices.
    It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
    GauKranti.org Refunds Policy:
    We will process the refund after receipt of the product by GauKranti.org. Refund will be processed based on the mode of payment of the order.

    Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days and the refund will reflect in the next statement.
    Orders paid by net banking accounts will be credited back to bank account.
    For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
    For orders placed through Gift Certificates / Vouchers of GauKranti.org, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.
     
    THIRD-PARTY LINKS
    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
    USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
    PERSONAL INFORMATION
    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
    ERRORS, INACCURACIES AND OMISSIONS
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
     
    DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall GauKranti.org, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    INDEMNIFICATION
    You agree to indemnify, defend and hold harmless GauKranti.org and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
    SECTION 15 - SEVERABILITY
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
    TERMINATION
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
    ENTIRE AGREEMENT
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    GOVERNING LAW
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of GauKranti Parivar, New Delhi, India.

    CHANGES TO TERMS OF SERVICE
    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    CONTACT INFORMATION
    Questions about the Terms of Service should be sent to us at info@gaukranti.org.

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    Cow dung Gobar

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